SupportPress v1.0.34 - Help Desk Theme

SupportPress, our second application style theme is designed to create a clean and simple, yet powerful help desk using WordPress core functionality. Customers can submit support requests but are encouraged to check an intuitive knowledgebase to learn if their issues have already been resolved. Agents (your staff) administrate tickets by setting priorities and delegating tasks to fellow team members.

Tickets
At the core of any help desk is a solid ticket system. In SupportPress your users can submit and watch their own tickets while your agents can assign priorities to those tickets and delegate actions to other team members. Tickets are added via an intuitive front-end form while customers are encouraged all along to thoroughly search the knowledgebase to avoid duplicate issue reports.
Knowledgebase
One of the biggest burdens of any help desk is spam and repeated issue reports. SupportPress has been designed to encourage users to search your knowledgebase thoroughly before reporting any issues. Knowledgebase articles can be voted upon based on their usefulness to the user. Articles rated more useful than other will be displayed with more prominence on the frontend.
Smart Dashboard
When using SupportPress your users and agents have totally different agendas. That's why we've built a smart dashboard which adapts to the type of user currently visiting the site. SupportPress delivers a knowledgebase search and list of 'my tickets' to users. Guests can browse the knowledgebase and are presented with a registration form which will enable them to submit new tickets. Agents see a statistical overview of the system listing tickets by status and priority.

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